Frequently Asked Questions
Welcome to EscapeRealityHD’s FAQ section. If you have a question, there’s a good chance you’ll find the answer here. If not, feel free to reach out anytime.
What is EscapeRealityHD?
EscapeRealityHD is a one-stop shop for all things futuristic and sci-fi. Every product starts as a detailed idea brought to life using advanced digital tools and AI-assisted art. We create premium-quality wall art, stickers, accessories, and more, all designed to transport you to other worlds.
Who is behind the brand?
Just one passionate digital artist based in the United Kingdom. I’m self-taught, and creating everything you see here solo, from concept to design to production.
Are your products designed using AI?
Yes. Many designs begin with AI-generated visuals which are then refined, edited, and perfected by me. AI is a tool, but the vision and final execution are always guided by human creativity and detail.
Where are your products made?
All products are made using professional printing and manufacturing partners to ensure high quality. Each item is created only after the artwork has been carefully crafted and approved by me.
What materials do you use?
We use premium papers, vinyls, fabrics, and finishes depending on the product. For example, our posters may feature metallic foil or holographic finishes, while stickers are printed on high-quality kiss-cut vinyl. If you need specifics, feel free to ask about any product.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary depending on your location and the product type. Rates will be calculated at checkout.
How long will it take to receive my order?
Production usually takes 3 to 5 business days. Shipping times vary:
- UK: 2–5 business days
- Europe: 5–10 business days
- USA/Canada: 7–14 business days
- Rest of the world: 10–20 business days
Please note: these are estimates, and delays can occasionally occur due to customs or local postal services.
Can I return or exchange an item?
We only accept returns or exchanges if your item arrives damaged or there’s an issue with the order. Please get in touch within 7 days of delivery, and include photos of the issue. Custom or made-to-order items may not be eligible for return.
I changed my mind. Can I cancel my order?
If your order hasn’t gone into production yet, yes. Please contact us as soon as possible to cancel. Once production begins, cancellation is no longer possible.
Do you accept custom designs or requests?
Absolutely. I accept custom requests on a case-by-case basis. If you see an artwork in my shop that you’d like printed on a different product (for example, turning an acrylic print into a canvas, or resizing a portrait piece into landscape), I can likely make that happen.
I can also apply your own images to certain products, depending on the format and item type. Just send me a message with what you have in mind, and I’ll let you know what’s possible.
How can I contact you?
You can reach me directly through the Contact page. I aim to reply within 24–48 hours.